What is ITIL?
ITIL, the IT Infrastructure Library, is a proven strategy for creating knowledge from data. When done right, ITIL makes IT a strategic asset, resulting in lower overhead, higher quality and less chaos. In addition, ITIL:
- Increases effectiveness and quality of IT services management and infrastructure
- Aligns IT services with the organization's objectives
- Provides the ability to measure IT service quality
- Provides customer centered IT Services
"Believe me, I have been through many, many classes..., and I have to tell you that this was the best..." [The Instructor] "...brought his industry expertise to foster deeper discussions and concepts which left folks thinking in the end on how they could better their IT organizations." --Matthew Sevier, Hewlett-Packard
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